Shipping

 

The Leafy Brand Shipping Policy

At The Leafy Brand, we’re committed to getting your order to you quickly and with care. Below you’ll find everything you need to know about how we ship.

Shipping Area

We currently ship within Australia only. International shipping is not available at this time.

Order Processing

Orders are processed within 1–3 business days, often on the same day.

Shipping Providers

All orders are dispatched from Melbourne, VIC, via one of the following couriers :

  • Australia Post
  • Couriers Please
  • Aramex
  • Team Global express

Flat Rate Shipping (Tracked Standard)

Estimated Delivery Times:

  • Metro areas: 2–8 business days
  • Rural areas: 4–14 business days - May take longer depending on location

Shipping Rates:

  • Up to 500g – $8.95
  • 500g to 1kg – $11.95
  • 1kg to 3kg – $15.95
  • 3kg to 4kg – $18.95
  • 4kg to 5kg – $21.95
  • 5kg to 10kg – $24.95
  • 10kg to 15kg – $34.95
  • Over 15kg – $39.95

 

  • Northern Territory shipping costs will be calculated at checkout.

Order Confirmation

Once your order is placed, you’ll receive a confirmation email. Please double-check that your email address is entered correctly. If you don’t see the confirmation in your inbox, check your spam or junk folder.

Shipping Timeframes

Delivery times are estimated by the courier and can vary due to:

  • Weather events
  • Location
  • Other unforeseen delays

Please note: The Leafy Brand is not responsible for shipping or delivery delays once parcels are with the courier.

Shipping Address Accuracy

We ship to the exact address provided by the customer. We are not liable for delays or issues due to incorrect or incomplete addresses.

Authority to Leave (ATL)

If you’re not home, Australia Post may leave the parcel in a safe spot. If no safe location is found, the parcel will be taken to your local post office for collection. It's your responsibility to pick it up promptly.

Damaged in Transit

If your parcel arrives with visible damage:

  1. Take clear photos of the packaging and contents immediately.
  2. Contact us within 24 hours at theleafybrand@gmail.com.

We’ll send a replacement at no extra cost.

Lost or Stolen Parcels

Once your parcel is handed to the courier, it is no longer under our control.
We are not liable for lost, stolen, or redirected parcels and cannot offer reimbursement. However, we will assist in investigating and resolving the issue where possible.

Returns and Refunds

Please refer to our [Returns and Refunds Policy] for detailed information.

If you have any questions about shipping, please feel free to contact us at theleafybrand@gmail.com. We’re here to help!