Shipping

The Leafy Brand Shipping Policy

At The Leafy Brand, we’re committed to getting your order to you quickly and with care. Below you’ll find everything you need to know about how we ship.


Shipping Area

We currently ship within Australia only. International shipping is not available at this time.

Order Processing

Orders are processed within 1–3 business days, often on the same day.

Shipping Providers

All orders are dispatched from Melbourne, VIC via one of the following couriers:

  • Australia Post
  • Couriers Please
  • Aramex


Flat Rate Shipping (Tracked Standard)

Estimated Delivery Times:

  • VIC / SA / NSW / ACT / QLD / TAS: 2–8 business days
  • WA / NT: 3–10 business days
  • Rural areas: 4–14 business days (may take longer depending on location)

FREE SHIPPING

Melbourne Metro: free shipping on orders over $99
Greater Melbourne, Geelong & Ballarat, plus Sydney, Brisbane and Adelaide metro: free shipping on orders over $149
All other areas: shipping is calculated at checkout based on your postcode and order weight.

How it works
- The free shipping threshold is based on your order subtotal after discounts, before shipping.
- Free shipping applies automatically at checkout once your order qualifies. No code needed.
- Not sure which area you're in? Find your postcode in the lists below.

CHECK YOUR POSTCODE

Melbourne Metro (free over $99)
3000–3062, 3064–3098, 3101–3138, 3140–3210, 3800–3801
PO Boxes: 8000–8999

Greater Melbourne (free over $149)
Includes the Mornington Peninsula, Frankston, Cranbourne, Pakenham, Melton, Sunbury, the Yarra Valley and Dandenong Ranges, Geelong, Ballarat and Wodonga.
3063, 3099–3100, 3139, 3211–3220, 3335–3341, 3350, 3353–3356, 3427–3443, 3689–3690, 3750–3799, 3802–3811, 3910–3920, 3926–3944, 3975–3978, 3980–3983

Sydney (free over $149)
2000–2079, 2085–2107, 2109–2156, 2158, 2160–2172, 2174–2229, 2232–2249, 2557–2559, 2564–2567, 2740–2744, 2747–2751, 2759–2764, 2766–2774, 2776–2777, 2890–2897
PO Boxes: 1000–1935

Brisbane (free over $149)
4000–4018, 4029–4068, 4072–4123, 4127–4129, 4131–4132, 4151–4164, 4169–4182, 4205–4206
PO Boxes: 9000–9725

Adelaide (free over $149)
5000–5113, 5115–5117, 5125–5130, 5158–5169
PO Boxes: 5800–5999

Postcode not listed? Shipping to your area is calculated at checkout. Enter your postcode at checkout to see your rate before you pay.

Postcode zones are based on Australia Post delivery areas and may change if Australia Post updates them.

Order Weight Limit

The maximum weight for a single order is 20kg.
If your cart exceeds this limit, checkout will not be available (You will get a message showing shipping address not available.)   
To proceed, please split your order into two smaller purchases.
If you experience any issues at checkout, please contact us and we’ll be happy to help.

Self Pickup Instructions

Prefer to pick up your order in person? You can do so during the following hours:

Pickup Times:
Monday – Friday, 9:00am – 5:00pm

Pickup Address:
Unit 65/15 Cochranes Rd
Moorabbin, VIC 3189

How to Collect Your Order:

  1. Enter through Click Collective’s main entrance.
  2. Let reception know you’re picking up an order from The Leafy Brand.
  3. They’ll direct you to the pickup area.
  4. Locate the shelf and find the package labeled with your name and order number.


Order Confirmation

Once your order is placed, you’ll receive a confirmation email.
Please double-check that your email address is entered correctly.
If you don’t see the confirmation in your inbox, check your spam or junk folder.


Shipping Timeframes

Delivery times are estimated by the courier and may vary due to:

  • Weather events
  • Your location
  • Other unforeseen delays

Please note: The Leafy Brand is not responsible for shipping or delivery delays once parcels are with the courier.


Shipping Address Accuracy

We ship to the exact address provided by the customer.
We are not liable for delays or issues caused by incorrect or incomplete addresses.


Authority to Leave (ATL)

If you’re not home, Australia Post or couriers may:

  • Leave the parcel in a safe spot.
  • If no safe location is found, the parcel will be taken to your local post office or collection point.

It is your responsibility to collect your parcel promptly.


Damaged in Transit

If your parcel arrives with visible damage:

  1. Take clear photos of the packaging and contents immediately.
  2. Contact us within 24 hours at theleafybrand@gmail.com.

We’ll send a replacement at no extra cost.


Lost or Stolen Parcels

Once your parcel is handed to the courier, it is no longer under our control.
We are not liable for lost, stolen, or redirected parcels and cannot offer reimbursement.
However, we will assist in investigating and resolving the issue where possible.


Returns and Refunds

Please refer to our Returns and Refunds Policy for detailed information.


Questions?

If you have any questions about shipping, please contact us at theleafybrand@gmail.com.
We’re happy to help!