Return & Refund Policy

Return Policy


All Sales Are Final – No Refunds or Exchanges

Please be aware that all sales made through our website, www.theleafybrand.com, are final. We do not accept returns, refunds, or exchanges for reasons other than those specified below.


Defective Items

If you receive a defective item, please follow these steps:

  1. Contact Us:
  2. Provide Evidence:
    • Attach a clear photo of the defect(s) and include a detailed description in your email.
  3. Review Process:
    • Our team will review your information and respond promptly to resolve the issue.

Resolution:

  • We will arrange a replacement for the defective item if the claim is verified.
  • Please note: We do not offer refunds for defective items.
  • Requests received after the 3 working days period will not be considered.


Damage in Transit

If your order arrives with visible damage due to shipping:

  1. Contact Us:
  2. Replacement Process:
    • Once the evidence is received and verified, we will send a replacement for the damaged items at no additional cost to you.

Return Cost:

  • There are no return costs for damaged items in transit, as we will provide a replacement.


Wrong Items Shipped

If you receive incorrect items in your order:

  1. Contact Us:
  2. Replacement:
    • We will ship the correct items to you promptly at no extra cost.
  3. Return of Incorrect Items:
    • In some cases, we may request you to return the incorrect items, and we will cover the return postage cost.

Return Address:

All returns must be sent to:
The Leafy Brand
Unit 65/15 Cochranes Rd Moorabbin, VIC 3189 Australia.


Unclaimed Returns and Associated Charges

If a parcel is returned to us as unclaimed:

  • You will be responsible for covering the return postage cost, which will be equal to the initial shipping fee you paid.
  • This charge is necessary to cover postage fees imposed by the courier for unclaimed returns.

Return Cost:

  • Equal to the original shipping fee.

Return Timeframe:

  • Unclaimed parcels must be claimed within 14 days of the courier’s attempted delivery.


Important Notes:

  • This policy applies only to purchases made directly from www.theleafybrand.com.
  • We recommend reading this policy carefully before placing an order.
  • Our return policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.


Contact Us:

For any questions or concerns, please contact us at:
📧 Email: theleafybrand@gmail.com
📍 Return Address: The Leafy Brand
Unit 65/15 Cochranes Rd Moorabbin, VIC 3189 Australia.