Return & Refund Policy

All Sales Are Final - No Refunds or Exchanges:

Please be aware that all sales made through our website, www.theleafybrand.com, are final. We do not accept returns, refunds, or exchanges for reasons other than those mentioned below.

**Defective Items:**

We take pride in the quality of our indoor plants, and all items are thoroughly checked prior to delivery. In the unlikely event that you receive a defective item, please follow these steps:

- Contact us at theleafybrand@gmail.com within 24 hours after receiving your delivery to report the defect.
- Provide a clear photo of the defect(s) along with a detailed description in your email.
- Our team will review the provided information and get in touch with you promptly to facilitate a replacement.

Please note that we regretfully cannot entertain any requests for exchanges or refunds for defective items reported after the specified 24-hour duration.

**Damage in Transit:**

We understand that accidents can happen during transit. If your order arrives with visible damage due to shipping, please follow these steps:

- Take clear photographs of the damaged packaging and contents immediately upon receipt.
- Contact us at theleafybrand@gmail.com and provide the photographs as evidence of the damage.

Upon receiving the necessary evidence, we will:

- Initiate a product replacement for the damaged item(s) at no additional cost to you.

**Wrong Items Shipped:**

In the rare event that you receive the wrong items in your order, please:

- Contact us theleafybrand@gmail.com to report the issue.
- Provide details about the incorrect items received.

We will:

- Replace the incorrect items with the correct ones and ensure they are shipped to you promptly, with no extra cost on your part.

**Unclaimed Returns and Associated Charges:**

It's important to note that if a parcel is returned to us as unclaimed, you will be responsible for covering the postage cost equal to the initial shipping fee. This charge is necessary to offset the postage fees imposed by the courier for returns that have not been collected from their distribution center.

To avoid any inconvenience or additional charges related to unclaimed returns, we strongly recommend ensuring that someone is available to receive the parcel or making suitable arrangements.

We strive to provide excellent customer service, and we are here to assist you with any questions or concerns regarding your purchase. If you have any inquiries or require further assistance, please do not hesitate to contact us at theleafybrand@gmail.com.

Note: This return policy is subject to change without prior notice. Please refer to our website (www.theleafybrand.com) for the most up-to-date policy.