Privacy Policy

1. Collection of Personal Information

We collect personal information to provide and improve our services. This may include:

  • Contact Information: Name, email address, phone number, and shipping address for order processing and customer support.
  • Payment Information: Payment details such as credit card information, billing address, and payment method for order transactions.
  • Order History: Records of your purchases and transactions on our Site.
  • Communications: Emails and messages exchanged with us, including customer inquiries.
  • Technical Information: Details about your device, browser, IP address, and browsing behavior on our Site.
  • Cookies and Similar Technologies: Information collected through cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.


2. Use of Personal Information

We use your personal information for the following purposes:

  • Order Processing: To confirm, ship, and deliver your orders.
  • Customer Support: To respond to inquiries and resolve issues.
  • Marketing (Optional): To send you promotional offers and updates if you have opted in. You can unsubscribe at any time.
  • Website Enhancement: To improve our Site’s functionality and user experience.
  • Legal Compliance: To fulfill legal obligations and respond to regulatory authorities if required.


3. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information with trusted third-party service providers (such as payment processors and shipping partners) to complete transactions and provide our services. These providers are required to protect your data and use it only for the purposes we specify.


4. Data Security

We prioritize the security of your personal information.

  • We use security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
  • However, please note that no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.


5. Access and Correction

You have the right to access and correct your personal information.


6. Complaints

If you believe we have breached the Australian Privacy Principles (APPs) or have concerns about how we handle your information:

  • Please contact us at theleafybrand@gmail.com.
  • We will investigate your complaint and respond in accordance with our legal obligations.


7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

  • The most recent version will always be posted on our Site with the effective date.


8. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us:

📧 Email: theleafybrand@gmail.com
📞 Phone: 0401 479 469

 

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